FAQ

1. Where are you located?

        • Our corporate office and warehouse are located in the beautiful city of Los Angeles, California.

2. What are your office hours?

        • You can reach us between 8:00a.m. to 4:30p.m. PST. Call us at 310-217-0021.
        • You can leave a message through the Chat Button or on the Contact Page. We will respond within 24 hours during business days. 

3. Do you offer free shipping?

4. Do you ship international?

        • Unfortunately, we only ship within the U.S. at the moment.

5. How soon will my order ship?

        • Orders received before 1:00pm PST that do not require customization or personalization is usually processed and ship the same day.
        • Orders that require customization or personalization have different processing times depending on the product. Please refer to the product's description section.
        • Please note order processing time is different from shipping transit time. Processing time refers to the time we received the order, prepare the product for customization (if needed), and pack the product for shipping. Transit time refers to the time it takes for the shipping carrier to deliver the package to you.

6. How long before I receive my package?

        • Transit time varies on your location. Please see approximate delivery time with different shipping methods below:
            • Standard Shipping - 6 to 10 business day 
            • FedEx (Home Ground Delivery) - 3 to 7 business days
            • FedEx (FedEx Express Saver) - 3 to 5 business days
            • FedEx (FedEx 2 Day) - 2 business days
            • FedEx (Standard Overnight) - 1 business day between 3:00p.m. to 8:00p.m.
            • FedEx (Priority Overnight) - 1 business day between 10:30a.m. to 5:00p.m.
            • FedEx (First Overnight) - 1 business day between 8:00am to 2:00p.m.

7. Do I have to pay tax on my order?

        • Yes, orders with California and Pennsylvania shipping address is subject to sales tax as required by law.

8. Do I need to create an account to order?

        • No, it is not required. You can checkout as guest.
        • Creating an account is optional. An account makes it easier for you to track your order and make purchases in the future.

9. I need my order, asap, what do I do?

        • Please contact us and we will be glad to help you. 

10. Can I add customization on my existing order?

        • Unfortunately, we cannot edit an existing order. 
        • Separate listings available for customization.

11. I need promotional items with company logo on it, can you do it?

        • Yes, we offer other custom services such as custom company shirts, or giveaways like tote bags, towels, blankets, and other apparel or accessories.
        • Please contact us at 310-217-0021 for more details. 

 

 

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