Most of our products are personalized, custom-made or custom to order and therefore can Not be returned or exchanged. You may return or exchange our blank satin robes and plain clothing such as sweater, tank top or t shirts that are in original condition, unopened and unworn within 14 days of delivery.
You'll be responsible for the return and exchanged shipping cost as well as 15% re-stocking fee. However, we will pay for shipping cost if the exchange is a result of our error (you received an incorrect or defective item, etc.).
Customers are responsible for our original shipping fee and must return the item at their own expense. Please note if you purchased products with free shipping, we will deduct our original shipping cost from the refund amount. Please note that 15% re-stocking fee may apply to returns in addition to our shipping fee deduction.
Returned items must be unworn and unwashed (free of any stains from makeup, smoke, deodorant, or wear) with all product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
If there's any issue with your product, please Contact Us with your order number and details about the product. Our customer service department will respond within 24 business hours with any inquiry.